TERMS AND CONDITIONS
SUBJECT :
MaPlace runs its own centralized parking reservation system through its Internet site: http://www.maplace.ca.
MaPlace is an independent operator. Its bonds with the parking lots rest on agreements negotiated on a case-by-case basis with the owners.
MaPlace direct its customers towards the parking lot partners which guarantee a space for its customer even if the park posts full the day of the reservation.
MaPlace commit itself to find a parking spot for its customers. In certain establishments, the customer will have to station on a site which will have been assigned to him. In others, it will station on the site of its choice.
MaPlace is committed to seek the best opportunities, in terms of price, proximity, comfort and safety according to the requests formulated by its customers, in agreement with the established settings.
ARTICLE 1 - RESERVATION
To carry out a reservation, the customer must be initially registered by creating an account in which he gives information on his identity, its address and its vehicle. Following the creation of the account, the customer will be given a customer number, necessary for any reservation. The characteristics of the reservation which he wishes to buy and the dates and hours of arrival and departure and also the characteristics of the parking lot are communicated to the customer before the order. The customer formally commits himself taking note of it. As of that moment, MaPlace cannot be held responsible if the customer carried out a reservation in a parking which cannot accept its vehicle or if he shows up outside the business hours. The customers will be allowed a buffer zone of sixty (60) minutes exceeding the time of arrival he had committed to. If this limit would be exceeded, the access could be refused if the parking lot would post full.
In any event, MaPlace and its operating partner or the owner of the parking lot concerned, could not be held responsible for any direct or indirect damage undergone by the customer, resulting from erroneous or incomplete information delivered by the customer.
ARTICLE 2 - PAYMENT OF THE RESERVATION
The expenses of parking, the expenses of the associated services accepted by the customer, as well as the taxes, are payable in once, by bank card on the double system of banking security of the www.maplace.ca site ensured by Optimals payments. The reservation of a parking spot is confirmed when the payment was carried out.
ARTICLE 3 - INVOICE AND CUSTOMER’S NUMBER
Following each reservation, the customer receives an e-mail:
- It contains the invoice constituting the proof of payment of the reservation.
- To gain access to any parking lot you will have to show your member’s card which you can print and present to the employees in charge; they have been notified of your arrival. In the case that you could not print your customer’s number, write it down or memorize it, because without it your access to the installations will be refused.
- The member’s card is located in the MY PAGE section of the website.
ARTICLE 4 - ARRIVAL WITH PARKING
Three methods are in effect:
- The employees are at the entry of the parking lot and check your customer’s number.
- The employees are at the desk, where you have to go to show them your membership card.
- If there are no employees you must leave your membership card on the dashboard so that the employees are able to check your customer number.
ARTICLE 5 - ANTICIPATED ARRIVAL - LATE ARRIVAL
The reservation takes effect from the hour registered by the customer at the time of the reservation. All hasty arrivals will be treated at the discretion of the employees in place. MaPlace cannot guarantee a parking spot if the customer shows up before the hour registered by the customer.
The customers will be allowed a buffer zone of sixty (60) minutes exceeding the time of arrival he had committed to. MaPlace cannot guarantee a parking spot if the customer shows up more than an hour passed his registered time.
ARTICLE 6 - ANTICIPATED DEPARTURE
If the customer decides, whatever the called upon reason, to leave the parking before the end of the fixed price, he will not be able to claim any refunding of the hours of parking not used. The reservation, partly or in its totality, is not refundable.
ARTICLE 7 - EXTRA CHARGE
Delayed departure
If the customer decides to prolong his duration of parking beyond the fixed price chosen, he will not be able to leave the parking without paying the extra cost to the employees, in accordance with the applicable charges.
Sport Utility Vehicle
If you drive a SUV, it is possible that an overload applies to your vehicle. To this end, we placed at your disposal a checking box so that you can defray the cost simultaneously with the reservation. However, if these expenses would not be discharged at the time of the reservation, it will have to be taken care of on the parking site.
ARTICLE 8 - CANCELLATION
The services offered by MaPlace are not exchangeable.
If the customer cancels his reservation more than 24 hours before the date and the hour of the chosen reservation, MaPlace will carry out refunding, deduction made of a fixed fair of 1,50$.
If cancellation would be made less than 24 hours before the date and hour of arrival of the customer, MaPlace will not carry out any refunding what so ever.
To cancel his reservation, the customer must imperatively send an email to refund@maplace.ca containing his number of reservation. An icon located in the right column of the Upcoming reservations in the My Page section will do just that.
ARTICLE 9 - RESPONSIBILITY
In no case MaPlace could be held responsible in any ways for any damage, physical or material that could rise from its use.
Moreover, MaPlace could not be held responsible for the towing of your vehicle, nor the expenses associated to it, for whatever reasons.
ARTICLE 10 - APPLICABLE DUTY - LITIGATIONS
This contract is subjected to the Canadian law. The language of this contract is the English language. In the event of litigation, the Canadian courts will be the only qualified.